Chatbot Name Ideas: How to Name a Bot Without Misleading Anyone
A good chatbot name is short, easy to say and fits your brand. And it never hides the fact that visitors are…
Making Your Chat Widget Accessible to Every Customer
An accessible chatbot is one that people who use a keyboard, a screen reader, browser zoom or plain-language support can open, read,…
Voicebots for Appointment Booking: What Works and What Breaks
Ask any receptionist which calls come in most often. The answer is rarely complicated: someone wants a slot. Appointment booking is the…
Chatbot Liability: Who Pays When Your Bot Gives a Wrong Answer
Short answer: in most cases, chatbot liability lands on the business running the bot on its website. And that makes sense. Customers…
Handing a Conversation From Bot to Human Without Losing Context
The most common complaint about automated support has nothing to do with whether the bot understood the question. It is the moment…
What a Chatbot Privacy Notice Should Tell Your Customers
A chatbot privacy notice tells visitors who runs the chat, what they may type into it, why those messages get processed, who…
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