Artificial Intelligence in Business
What a Chatbot Privacy Notice Should Tell Your Customers
A chatbot privacy notice tells visitors who runs the chat, what they may type into it, why those messages get processed, who…
AI Act Chatbot Disclosure: Telling Customers They Talk to a Bot
The AI Act chatbot disclosure rule is pretty simple. When people talk to a chatbot, they have to be told there’s a…
Chatbot Scams: Helping Customers Tell Your Real Bot From a Fake
Customers can tell your real bot from a fake once you say publicly where the official bot lives and what it will…
What Is a RAG Chatbot and How It Answers From Your Documents
A RAG chatbot is a bot that first searches your own documents for the passages that fit a question, and only then…
AI customer support bots: boosting modern service efficiency
In today’s fast-paced digital era, artificial intelligence in customer service using bots is not just a futuristic concept - it has become…
Chatbot Data Security: What Never Belongs in a Bot’s Sources
Chatbot data security comes down to one rule. Anything in a public bot’s sources can be quoted to any visitor, so a…
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