How to Measure Chatbot Containment Rate and Why It Matters
Most support teams meet the phrase “containment rate” the week someone asks whether the chatbot is actually doing anything. Sounds like a…
Car Rental Chatbot: Renters’ Questions in the Peak Holiday Weeks
August again. And the same questions about documents, deposits, insurance and cancellation land in the inbox, over and over. A car rental…
AI Act Chatbot Disclosure: Telling Customers They Talk to a Bot
The AI Act chatbot disclosure rule is pretty simple. When people talk to a chatbot, they have to be told there’s a…
Returns Chatbot: Refund and Withdrawal Questions in Summer Sales
A returns chatbot answers the refund and withdrawal questions that keep coming back all through the summer sales, straight from the shop’s…
Restaurant Chatbot: Menu, Allergen and Opening Hours Questions
A restaurant chatbot on your website handles the questions you hear over and over about the menu, allergens and opening hours. It…
Holiday Rental Chatbot: Guest Questions Under the New EU Rules
A holiday rental chatbot sits on the host’s own website and answers the routine guest questions: check-in, house rules, the property’s registration.…
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