Ideas for better customer conversations
Guides, case studies and product news on AI voicebots and chatbots - for e-commerce, small business and agencies.
What Bot Analytics Tell You About the Product, Not Just the Bot
Every question typed into your bot is a customer describing a gap in your product, in their own words, unprompted, for free.…
Returns Chatbot: Refund and Withdrawal Questions in Summer Sales
A returns chatbot answers the refund and withdrawal questions that keep coming back all through the summer sales, straight from the shop’s…
How to Add an AI Chatbot to a Shopify Store Step by Step
You add an AI chatbot for Shopify by pasting the widget script into your theme’s theme.liquid file, just before the closing </body>…
Keeping a Knowledge Base Current Without a Full-Time Editor
A knowledge base fails differently from most systems you own. When a payment gateway breaks, alarms fire and someone gets paged. When…
How to Add an AI Chatbot to a WordPress Website
To add an AI chatbot for WordPress, you prepare the bot’s knowledge from your own site content, copy its widget script, paste…
Restaurant Chatbot: Menu, Allergen and Opening Hours Questions
A restaurant chatbot on your website handles the questions you hear over and over about the menu, allergens and opening hours. It…
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