Ideas for better customer conversations
Guides, case studies and product news on AI voicebots and chatbots - for e-commerce, small business and agencies.
Multilingual Chatbots: What Changes When You Add a Second Language
Adding a second language to a chatbot looks like a config change. Flip a setting, wire in a translation layer, done. Then…
Making Your Chat Widget Accessible to Every Customer
An accessible chatbot is one that people who use a keyboard, a screen reader, browser zoom or plain-language support can open, read,…
Voicebots for Appointment Booking: What Works and What Breaks
Ask any receptionist which calls come in most often. The answer is rarely complicated: someone wants a slot. Appointment booking is the…
Chatbot Liability: Who Pays When Your Bot Gives a Wrong Answer
Short answer: in most cases, chatbot liability lands on the business running the bot on its website. And that makes sense. Customers…
Rolling a Bot Out to a Second Country: A Checklist
The first bot got built with everyone watching. Requirements argued over line by line, the knowledge base assembled document by document, someone…
Handing a Conversation From Bot to Human Without Losing Context
The most common complaint about automated support has nothing to do with whether the bot understood the question. It is the moment…
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