Ideas for better customer conversations
Guides, case studies and product news on AI voicebots and chatbots - for e-commerce, small business and agencies.
What a Chatbot Privacy Notice Should Tell Your Customers
A chatbot privacy notice tells visitors who runs the chat, what they may type into it, why those messages get processed, who…
How to Measure Chatbot Containment Rate and Why It Matters
Most support teams meet the phrase “containment rate” the week someone asks whether the chatbot is actually doing anything. Sounds like a…
Car Rental Chatbot: Renters’ Questions in the Peak Holiday Weeks
August again. And the same questions about documents, deposits, insurance and cancellation land in the inbox, over and over. A car rental…
AI Act Chatbot Disclosure: Telling Customers They Talk to a Bot
The AI Act chatbot disclosure rule is pretty simple. When people talk to a chatbot, they have to be told there’s a…
Chatbot Guardrails: Keeping an AI Bot Inside Its Scope
Chatbot guardrails are the rules, content limits and tests that keep a support bot answering only what it should and politely declining…
How to Calculate Chatbot ROI Before You Commit to a Plan
Chatbot ROI is the monthly cost of answering repetitive questions by hand, minus the plan price, divided by the plan price. That’s…
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