Chatbot Pilot Project: Planning a Small Launch First
A chatbot pilot project is pretty simple. You put the bot on one page or one topic, give it a small set…
Chatbot Data Security: What Never Belongs in a Bot’s Sources
Chatbot data security comes down to one rule. Anything in a public bot’s sources can be quoted to any visitor, so a…
Travel Agency Chatbot: Answering Trip Questions Before Departure
A travel agency chatbot handles the questions customers ask before every single departure. What’s in the package? Which documents do I need?…
HR Chatbot: Answering Employee Policy Questions From Handbooks
An HR chatbot reads your employee handbook and answers the routine policy questions: how to request leave, where the expense form lives,…
Chatbot for Accountants: Client Questions in Tax Season
A chatbot for accountants answers the questions that come back every tax season: which documents to send, when the office is open,…
Holiday Opening Hours: Updating Your Chatbot Before Christmas
Getting holiday opening hours right in a website chatbot takes five moves: put the closure days, reduced response times and published deadlines…
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