Voicebot Script Writing: Answers That Work When Spoken
A good voicebot script puts the answer in the first sentence. Every sentence stays short, and anything the ear can’t scan (numbers,…
How to Choose a Chatbot Platform: Questions to Ask Vendors
To choose a chatbot platform, ask every vendor the same questions: where do the answers come from, what can the bot do…
Writing Bot Answers That Do Not Sound Like a Form Letter
You have read this reply before. A customer asks whether their order shipped, and the bot answers with three paragraphs that open…
Euro Changeover in Bulgaria: Updating Your Chatbot’s Prices
After the euro changeover in Bulgaria, a chatbot gives correct prices only once every document it reads quotes euro. So the fix…
What Is a RAG Chatbot and How It Answers From Your Documents
A RAG chatbot is a bot that first searches your own documents for the passages that fit a question, and only then…
Nonprofit Chatbot: Donor and Volunteer Questions Answered
A nonprofit chatbot answers the questions donors and volunteers keep asking: how to give, where the money goes, how to sign up,…
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