FAQ
Questions, answered
General
Botino is an AI-powered voicebot designed to assist businesses with automated voice conversations and support.
Botino supports multiple languages to cater to a diverse customer base.
Botino is suitable for businesses of all sizes looking to enhance their customer service through automated voice interactions.
Yes, Botino can be customized to match the specific requirements and branding of your business.
Botino can be easily integrated with popular eCommerce platforms and website builders such as WordPress, Shopify and more.
Botino is designed with data security in mind. Conversations are encrypted and customer data is protected in line with high security standards - and you stay in control of what your assistant knows and says.
You can register and create one free voicebot to test its capabilities. Contact our team to learn about current offers.
Yes, technical support is available to help you with any issues or questions you may have.
Plans & billing
The Starter plan is a monthly subscription with 2,000,000 tokens per month and 1 active bot, with unlimited sessions.
Botino offers Starter, Professional and Enterprise monthly subscriptions, with varying features and token allowances.
Yes, you can upgrade your plan at any time to accommodate your growing business needs.
Our refund policy is based on goodwill. If you are not satisfied after starting to use the service, we can issue a refund. Please note that because our AI engine is powered by OpenAI and other paid third-party services, refunds are limited. We encourage you to contact our support team with any concerns.
Tokens
Tokens are accounting units used to track resource usage. Each message or operation consumes a number of tokens depending on its complexity.
Log into your account and go to the token purchase section, choose the number of tokens you want and follow the instructions to complete the transaction.
Your subscription gives you a fresh token allowance each billing cycle. Unused tokens do not roll over to the next month - the balance resets when your subscription renews.
Yes, in most cases you can purchase additional tokens if you exceed your monthly limit. Check the details in your subscription plan.