Privacy Policy

Last updated: 22 July 2026

Introduction

This Privacy Policy explains how Botino (“Botino”, “we”, “us”) collects, uses, and protects personal data when you use our website and services. Botino is a software as a service platform that lets businesses add AI chatbots and voicebots to their websites. By using our services you agree to the practices described here. If you do not agree, please do not use the services.

What data we collect

We collect the data needed to run your account and provide the service. This includes:

• Account details such as your email address, name, and optional company name.
• Bot configurations and the knowledge base content you upload, including files and website addresses.
• Chat and usage logs generated when your bots operate.
• Billing information related to your subscription and payments.
• Technical data such as your IP address, browser type, and cookie identifiers.

How we use it

We use personal data to create and manage your account, to deliver and maintain the service, to generate bot responses, to process payments and issue invoices, to provide support, to improve and secure the platform, and to communicate with you about your account. With your consent, we may also send marketing messages.

Legal basis

We process personal data on the following legal bases: performance of the contract with you (to provide the service), your consent (for example marketing messages and optional cookies), our legitimate interests (to secure and improve the service), and compliance with legal obligations (for example accounting and tax records).

AI and third-party processing

Botino relies on third-party AI providers to power its features. Message content sent to a bot may be processed by third-party large language model providers in order to generate responses. Voice features use a mix of self-hosted speech synthesis and third-party services. These providers process the content only to deliver the requested output. We share only what is needed for the feature to work.

Cookies

Our website uses cookies. Essential cookies are needed for the site to function and are always active. With your consent, we also use analytics cookies to understand how the site is used. A cookie banner lets you accept or manage these choices, and you can change your preferences at any time.

Data sharing

We do not sell your personal data. We share it only with service providers who help us run the platform, such as hosting, AI processing, and payment providers. Payments are handled through WooCommerce and a third-party payment processor. We may also disclose data where required by law or to protect our legal rights.

Data security

We apply appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe.

Data retention

We keep personal data for as long as your account is active and as needed to provide the service. After that we retain data only as required to meet legal, accounting, or reporting obligations, or to resolve disputes. When data is no longer needed, we delete or anonymize it.

Your rights

Subject to applicable law, you have the right to access your personal data, to correct it, to request its deletion, to restrict or object to processing, and to data portability. Where processing is based on consent, you can withdraw that consent at any time. To exercise any of these rights, contact us at hello@botino.eu. You may also have the right to complain to a data protection authority.

International transfers

Some of our service providers may process data in countries outside your own. Where this happens, we take steps to ensure that appropriate safeguards are in place so that your data remains protected in line with applicable law.

Children

Botino is intended for businesses and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will remove it.

Marketing and unsubscribe

If you give marketing consent, we add you to our mailing list and may send you news and offers. You can unsubscribe at any time using the link in each message or by contacting us. Unsubscribing from marketing does not affect service related messages about your account.

Changes to this policy

We may update this policy from time to time. When we make significant changes, we will update the date above and, where appropriate, notify you by email or through our website. Continued use of the service after changes take effect means you accept the updated policy.

Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@botino.eu.